How to Contact Latchel

There are several ways to reach Latchel depending on the kind of support or assistance you need. Here’s a quick guide to help you connect with the right team efficiently.

Your Customer Success Manager

For training sessions, major configuration updates, company structure changes, or meetings that need coordination or follow-ups, your CSM is happy to help! These meetings are scheduled based on your CSM’s calendar availability.

Email Latchel

For technical support, configuration assistance, account settings, or billing-related questions, please reach out to [e-mail] — our team will get back to you within 1 business day.

Work Order-Related Concerns

For active work order updates, including emergency work orders, simply text (not call) your assigned maintenance hotline number or use webchat. Our team will respond within 10 minutes.

• Latchel Assigned Maintenance Hotline Number

To know more about your assigned maintenance hotline number, visit:

How to View Your Latchel-Assigned Phone Number

Learn to know where to find the phone number assigned to your Latchel account.

• The Latchel Webchat

From the top right corner of your dashboard, click the SMS icon.

In the message section under the “My Messages” tab click Latchel Support.

Then place your concern on the pop-up message that will show in the lower right corner. Hit Enter on your keyboard to send the message.

You can also select the New Message icon to search and tag your concern to a specific work order.